# Rec Help Center

> Welcome to Rec, how can we help?

## Getting Started

- [How to Set Up Your Account](https://help.rec.us/en/articles/9015338-how-to-set-up-your-account.md): Trouble Creating Your Rec Account? If you are having issues creating your Rec account, follow these simple steps for an easy sign-up process:
- [How to Use Fast Track: Your Ultimate Registration Hack](https://help.rec.us/en/articles/9309226-how-to-use-fast-track-your-ultimate-registration-hack.md)
- [Discounts: What Groups Qualify and How to Access Them](https://help.rec.us/en/articles/9093397-discounts-what-groups-qualify-and-how-to-access-them.md)
- [Creating a Household](https://help.rec.us/en/articles/8973184-creating-a-household.md): Manage Your Family’s Experience on Rec
- [Understanding the Location Calendar: Your Key to Planning and Playing Efficiently](https://help.rec.us/en/articles/9093534-understanding-the-location-calendar-your-key-to-planning-and-playing-efficiently.md)
- [How to Add a Profile Photo to Your Rec Account](https://help.rec.us/en/articles/11322562-how-to-add-a-profile-photo-to-your-rec-account.md): How to add a profile photo to your Rec Account.
- [Viewing/Editing Your Profile](https://help.rec.us/en/articles/11386076-viewing-editing-your-profile.md): You can update your profile, view your memberships, and check your bookings all from your account.
- [Rec Accessibility & ADA Policy](https://help.rec.us/en/articles/13431864-rec-accessibility-ada-policy.md): Rec's accessibility and ADA policy for end users and partner admins.
- [Emergency Contacts for Household Members](https://help.rec.us/en/articles/15788334-emergency-contacts-for-household-members.md): Did you know you can add Emergency Contacts to your household profiles?
- [Authorized Pick up Users for your Household Members](https://help.rec.us/en/articles/15848585-authorized-pick-up-users-for-your-household-members.md): Need to define who can pick up your household members from classes or programs? Rec makes it easy!
- [Creating Your Rec Account - Getting Started](https://help.rec.us/en/articles/13146546-creating-your-rec-account-getting-started.md): Welcome to Rec--here's how to setup your account.

## Customer Support

- [San Francisco Court Bookings, Cancellations and Refunds](https://help.rec.us/en/articles/12710532-san-francisco-court-bookings-cancellations-and-refunds.md): Questions about SF Parks and Rec Court Bookings or Cancellations?
- [Memberships - Renewing \(Automatic\) and Non-Renewing](https://help.rec.us/en/articles/12814750-memberships-renewing-automatic-and-non-renewing.md): Questions about your memberships? We can help!
- [Payment Methods on Rec](https://help.rec.us/en/articles/8872018-payment-methods-on-rec.md): Add, change, edit or set a new default payment method.
- [How to view your Payment Receipts](https://help.rec.us/en/articles/10203616-how-to-view-your-payment-receipts.md): How to view a receipt for your reservation or booking
- [Refund Process](https://help.rec.us/en/articles/8872062-refund-process.md): Refunds made easy, with Rec!
- [Redeeming Gift Cards and Scholarships](https://help.rec.us/en/articles/13507097-redeeming-gift-cards-and-scholarships.md): Got a Gift Card or Scholarship? Here's how to Redeem it!
- [Making a Payment on a Booked Class/Session or Reservation/Rental](https://help.rec.us/en/articles/11404406-making-a-payment-on-a-booked-class-session-or-reservation-rental.md): Need to Make a Payment on a Rental or a Reservation?
- [Making a Payment on a Payment or Installment Plan](https://help.rec.us/en/articles/14452667-making-a-payment-on-a-payment-or-installment-plan.md): Learn how to make payments on your payment or installment plans.
- [Account Credit : What it is and How to Use It?](https://help.rec.us/en/articles/13257384-account-credit-what-it-is-and-how-to-use-it.md)
- [How to Sign Up for a Program or Activity](https://help.rec.us/en/articles/9093445-how-to-sign-up-for-a-program-or-activity.md)
- [What Information is Required During Booking?](https://help.rec.us/en/articles/9093460-what-information-is-required-during-booking.md)
- [Court Reservations: Guidelines and Process](https://help.rec.us/en/articles/9093473-court-reservations-guidelines-and-process.md)
- [Understanding the Waitlist: How it Works and What to Expect](https://help.rec.us/en/articles/9093482-understanding-the-waitlist-how-it-works-and-what-to-expect.md)
- [How to Book a Lesson](https://help.rec.us/en/articles/9741949-how-to-book-a-lesson.md): How to request 1 on 1 or small group lessons
- [Instant Booking : How it Works](https://help.rec.us/en/articles/11386117-instant-booking-how-it-works.md): Want to quickly book a court, picnic table or facility--it's fast and easy!
- [How do I cancel or modify my reservation?](https://help.rec.us/en/articles/9093489-how-do-i-cancel-or-modify-my-reservation.md)
- [Can I transfer my reservation to someone else?](https://help.rec.us/en/articles/9093502-can-i-transfer-my-reservation-to-someone-else.md)
- [Trouble Logging In? Here's What to Do](https://help.rec.us/en/articles/9093506-trouble-logging-in-here-s-what-to-do.md): Can't Log In? We can help by sending you an email to gain access to your account and reset your password.
- [Encountering Errors During Sign-Up? Here's What to Do](https://help.rec.us/en/articles/9093516-encountering-errors-during-sign-up-here-s-what-to-do.md)

## Instructor Support

- [Coach/Facilitator : Viewing Classes and Rosters](https://help.rec.us/en/articles/13046178-coach-facilitator-viewing-classes-and-rosters.md): Get started viewing your class rosters and schedules!
- [Send a Private Lesson Link](https://help.rec.us/en/articles/10529463-send-a-private-lesson-link.md): Book facility time to teach a private lesson with your student.
- [Respond to Lesson Requests](https://help.rec.us/en/articles/10529465-respond-to-lesson-requests.md)
- [How to set up Lesson Packs](https://help.rec.us/en/articles/10529478-how-to-set-up-lesson-packs.md)
- [How to setup a Small Group Lesson](https://help.rec.us/en/articles/10529486-how-to-setup-a-small-group-lesson.md)
- [Claim a student matchmaking request](https://help.rec.us/en/articles/10529515-claim-a-student-matchmaking-request.md)
- [View all upcoming lessons and classes](https://help.rec.us/en/articles/10529474-view-all-upcoming-lessons-and-classes.md)
- [How to view student’s contact information](https://help.rec.us/en/articles/10529476-how-to-view-student-s-contact-information.md)
- [Reschedule a Lesson](https://help.rec.us/en/articles/10529472-reschedule-a-lesson.md)
- [Cancel a booked session](https://help.rec.us/en/articles/10529470-cancel-a-booked-session.md)
- [Cancel an unbooked session](https://help.rec.us/en/articles/10529664-cancel-an-unbooked-session.md)
- [How do instructor payments work?](https://help.rec.us/en/articles/10529670-how-do-instructor-payments-work.md)
- [Teaching exclusivity](https://help.rec.us/en/articles/10529672-teaching-exclusivity.md)
- [How to complete a Livescan](https://help.rec.us/en/articles/10529675-how-to-complete-a-livescan.md)
- [How does insurance work?](https://help.rec.us/en/articles/10529679-how-does-insurance-work.md)
- [Tax forms Rec provides](https://help.rec.us/en/articles/10529683-tax-forms-rec-provides.md)
- [San Francisco booking rules for Instructors](https://help.rec.us/en/articles/10529690-san-francisco-booking-rules-for-instructors.md)
- [25% First-Time Lesson Discount](https://help.rec.us/en/articles/10529693-25-first-time-lesson-discount.md)
- [How to schedule lessons in fixed time slots](https://help.rec.us/en/articles/10535788-how-to-schedule-lessons-in-fixed-time-slots.md)

## Glenview Park District - New User Guide

- [New Here? Your Glenview Park District + Rec Sign-Up FAQ](https://help.rec.us/en/articles/16734825-new-here-your-glenview-park-district-rec-sign-up-faq.md): New to Rec? Answers to the most common questions when signing up with Glenview Park District.
- [Setting Up Your Account & Adding Household Members](https://help.rec.us/en/articles/16734827-setting-up-your-account-adding-household-members.md): Got registered? Here's how to set up your household and add members.
- [Fast Track & Pre-Registration](https://help.rec.us/en/articles/16734828-fast-track-pre-registration.md): Get pre-registered ahead of the rush with Fast Track.
- [Logging In & Resetting Your Password](https://help.rec.us/en/articles/16734829-logging-in-resetting-your-password.md): Can't log in or need a new password? Here's how.
- [Signing Up for a Program or Activity](https://help.rec.us/en/articles/16734830-signing-up-for-a-program-or-activity.md): Browse, register, and check out in a few steps.
- [Updating Your Payment Information](https://help.rec.us/en/articles/16734831-updating-your-payment-information.md): Add, change, or update the payment method on your account.
- [How to Get Support](https://help.rec.us/en/articles/16734834-how-to-get-support.md): Who to contact for what: Rec for the platform, Glenview Park District for program-specific questions.
- [Booking Facilities, Courts & Reservations](https://help.rec.us/en/articles/16734835-booking-facilities-courts-reservations.md): Reserve a court, facility, or space with Glenview Park District on Rec.