We understand last-minute cancellations are necessary if there's bad weather, an instructor gets sick, or any other unexpected event prevents you from holding the class. The Rec team can’t be onsite to know the weather at all locations or know about last minute changes, so we leave it to the instructor to let students know about last-minute cancellations.
This includes cancellations due to bad weather. Instructors need to make a call on whether the local courts are playable and the notify the student.
If you need to cancel a class or lesson due to weather or any other reason please follow this process:
Look up the students' phone number using the attendee list feature
Contact students to update them
Lessons: if you are cancelling a lesson. Please notify the student that you can’t make it and determine if it’s possible to reschedule.
Group Sessions: If the session is a drop-in (clinic, tournament, match-play etc.) please contact the students and let them know we’ll refund the class and try to reschedule at a future date. If the session is part of a multi-week class, let the students know we’ll reschedule for an alternate date.
Contact Rec at instructors@rec.us right away so we can either handle the cancellation and refund, or help you reschedule to another time