Got a question? Here's the quickest way to get the right answer. In short: Rec helps with how the platform works, and Glenview Park District helps with anything specific to their programs, policies, and your local account.
Rec can help with
Creating, claiming, or accessing your account — if your account setup link has expired, you don't need to contact anyone: you can request a new link right from the page the expired link opens.
Logging in and resetting your password — if your account has no email address on file, a create-password link can be sent to you by text message instead.
Adding or editing household members
How Fast Track, registration, and checkout work
Adding or updating a payment method — this one is self-serve: use the Payment methods page in your account navigation. If something there doesn't work, Rec support can help.
Navigating the site or troubleshooting an error
For these, reach out to Rec support through the Help option in your account.
Glenview Park District can help with
Residency status and resident versus non-resident rates
What programs are offered and when registration opens
Program-specific details, eligibility, and policies
Memberships, passes, and punch cards they issued
Refunds, account credits, and scholarships
Wait list decisions and how spots are offered. Where automated wait list offers are turned on, open spots are offered automatically in wait list order, with a claim window—if the spot isn't claimed in time, it moves to the next person. Glenview Park District still sets the wait list rules.
For these, contact Glenview Park District customer service at 847-724-5670, or visit Glenview Park District’s Rec page (opens in a new tab).
Not sure who to ask?
A good rule of thumb: if your question is about how to do something on the website, start with Rec. If it's about a specific program, price, membership, or policy, start with Glenview Park District.