Got a question? Here's the quickest way to get the right answer. In short: Rec helps with how the platform works, and Glenview Park District helps with anything specific to their programs, policies, and your local account.
Rec can help with
Creating, claiming, or accessing your account
Logging in and resetting your password
Adding or editing household members
How Fast Track, registration, and checkout work
Adding or updating a payment method
Navigating the site or troubleshooting an error
For these, reach out to Rec support through the Help option in your account.
Glenview Park District can help with
Residency status and resident versus non-resident rates
What programs are offered and when registration opens
Program-specific details, eligibility, and policies
Memberships, passes, and punch cards they issued
Refunds, account credits, and scholarships
Wait list decisions and how spots are offered
For these, contact Glenview Park District customer service at 847-724-5670, or visit Glenview Park District’s Rec page (opens in a new tab).
Not sure who to ask?
A good rule of thumb: if your question is about how to do something on the website, start with Rec. If it's about a specific program, price, membership, or policy, start with Glenview Park District.