Encountering errors during the sign-up process can be frustrating, but we're here to assist you every step of the way. Here's how to troubleshoot common issues:
Eligibility Criteria:
Review Eligibility: If you receive an error message indicating that you do not meet the eligibility criteria for a particular activity, take a moment to review the requirements.
Contact Administrator: If you believe you should be able to participate despite not meeting the eligibility criteria (for example, if your child has an advanced skill set), you will need to contact your local Parks and Recreation administrator. They can manually add you to the class and provide you with permission to participate.
Technical Errors:
Refresh Page: If you encounter a technical error during the sign-up process, such as a page not loading correctly or a form submission error, try refreshing the page.
Try Again: After refreshing the page, attempt to complete the sign-up process again. Sometimes, a simple refresh can resolve temporary issues.
Email Support: If the issue persists despite refreshing the page, please email our support team at support@rec.us. Provide as much detail as possible about the error you encountered, including any error messages or screenshots if available. Our team will investigate the issue and provide assistance to resolve it promptly.