Eligibility Criteria Errors
Review Eligibility Requirements
If you receive an error message stating that you do not meet the eligibility requirements for an activity, review the program details carefully. Eligibility may be based on factors such as age, skill level, or residency.
Contact a Parks and Recreation Administrator
If you believe you or your child should be eligible despite the message—for example, if your child has an advanced skill level—you will need to contact your local Parks and Recreation administrator.
An administrator can:
Review your situation
Manually add you to the class, if appropriate
Grant permission to participate
Technical Errors
Refresh the Page
If you experience a technical issue, such as:
A page that does not load correctly
An error when submitting a form
Try refreshing the page in your browser.
Try the Sign-Up Again
After refreshing, attempt to complete the sign-up process again. Temporary issues are often resolved with a simple retry.
Contact Support by Email
If the problem continues, please contact our support team by email at:
When emailing support, include:
A description of the issue
Any error messages you received
Screenshots, if available and accessible
This information helps our team investigate and resolve the issue as quickly as possible.