If you receive an error message stating that you do not meet the eligibility requirements for an activity, review the program details carefully. Eligibility may be based on factors such as age, skill level, or residency.

Age and grade eligibility rules are now enforced while you register, rather than only being shown as a description of who the activity is intended for. If the participant's age or grade does not match the rule, registration is stopped at that point, so more people run into this message than in the past. Before trying again, check that the participant's date of birth and grade are entered correctly on their profile.

If you believe you or your child should be eligible despite the message—for example, if your child has an advanced skill level—you will need to contact your local Parks and Recreation administrator.

An administrator can:

Because age and grade rules are now enforced during registration, an administrator has to add the participant manually if they should be eligible—there is no way to complete that registration yourself once the rule has blocked it.

Organizations can require certain profile details and forms to be completed during membership, pass, registration and booking flows. When something is missing, you will see an alert telling you what still needs to be completed.

These alerts are not technical errors, and refreshing the page will not clear them. To continue, complete the profile details or forms named in the alert—for example contact information, a birthday, emergency contacts, or a profile photo—and then retry the sign-up.

Exactly which details are required is set by each organization, so what you are asked for can differ from one organization to the next.

If you experience a technical issue, such as:

Try refreshing the page in your browser.

After refreshing, attempt to complete the sign-up process again. Temporary issues are often resolved with a simple retry.

Account setup links expire. If you open one after it has expired, the page now shows a clear message telling you the link is no longer valid, along with the option to request a new one from that same page.

You do not need to contact your parks and recreation department for this—request a new link from the message, then use the fresh link that is sent to you.

If the problem continues, reach out to your local parks and recreation department directly.

When you contact them, include:

This information helps them investigate and resolve the issue as quickly as possible.