Customer Support
FAQs for city residents booking programs and facilities on Rec
By Loris1 author19 articles
Payments, Billing and Payment Plans
Everything Payments Related!
- Payment Methods on RecAdd, change, edit or set a new default payment method.
- How to view your Payment ReceiptsHow to view a receipt for your reservation or booking
- Refund ProcessRefunds made easy, with Rec!
- Redeeming Gift Cards and ScholarshipsGot a Gift Card or Scholarship? Here's how to Redeem it!
- Making a Payment on a Booked Class/Session or Reservation/RentalNeed to Make a Payment on a Rental or a Reservation?
- Making a Payment on a Payment or Installment PlanLearn how to make payments on your payment or installment plans.
- Account Credit : What it is and How to Use It?
- How to Sign Up for a Program or Activity
- What Information is Required During Booking?
- Court Reservations: Guidelines and Process
- Understanding the Waitlist: How it Works and What to Expect
- How to Book a LessonHow to request 1 on 1 or small group lessons
- Instant Booking : How it WorksWant to quickly book a court, picnic table or facility--it's fast and easy!