Customer Support
FAQs for city residents booking programs and facilities on Rec
How to Set Up Your AccountHaving some issues creating your Rec account? Follow these simple steps for an easy sign up!
Discounts: What Groups Qualify and How to Access Them
Creating a HouseholdManaging Your Family's Experience on Rec
Understanding the Location Calendar: Your Key to Planning and Playing Efficiently
How to Use Fast Track: Your Ultimate Registration Hack
How to Add a Profile Photo to Your Rec AccountHow to add a profile photo to your Rec Account.
Viewing/Editing Your ProfileNeed to make changes to your profile, view your memberships or bookings?
How to Sign Up for a Program or Activity
What Information is Required During Booking?
Court Reservations: Guidelines and Process
Understanding the Waitlist: How it Works and What to Expect
How to Book a LessonHow to request 1 on 1 or small group lessons
Instant Booking - How it WorksWant to quickly book a court, picnic table or facility--it's fast and easy!