New Here? We’ve Got Answers to Your Signup Questions
Getting started with a new service can raise questions. That’s completely normal. This guide provides clear, simple answers to the most common questions people have when signing up, so you can move forward with confidence.
Who Is This Guide For?
This article is for anyone who is:
Creating an account for the first time
Unsure what information is required
Looking for help during the signup process
Interested in privacy, security, or accessibility support
Q: I just received my welcome email to claim my new Rec account but I lost it, can I still sign up?
A: You can! Just sign up with the email address we sent the invitation email to (make sure it's the exact email) and you can start the email claiming and account signup process.
Q: I got partway through the signup process for my Rec account, but my computer crashed, can I access the process again
A: Your account is already created at this point, so you can log back in at rec.us/apexprd, click the 'Log In' button at the upper right, and sign into your account. If you're not seeing any memberships or household profiles you expect to see, reach out to your local parks and recreation department directly and they can help!
Q: I don't see all of my household information/profiles/family information on my new account, what do I do?
A: No worries! After signing up for your new Rec account, open your account menu — each part of your account now has its own destination. Your household member profiles and profile photos live under My Profiles, where you can switch between members. Your contact information, birthday, gender, emergency contacts and password reset are under Personal details, each with its own edit option. Memberships, Payments, Payment methods, Payment Plans and your Schedule each have their own page in the account navigation too.
Q: I'm missing a membership or punch passes on my new account, who should I talk to?
A: Great question! We've imported over most information from your existing Apex account, but sometimes things might get lost in translation or passes/memberships get used up during the process. Check in directly with Apex PRD or head to their front desk and they can get you sorted out!
Q: I'm missing a household member or profile on my account, how can I add those?
A: Great question! After creating your new Rec account, open your account menu and go to My Profiles. From there you can add a new household member, and switch between the members already on your account. You can also add a household member from inside the registration flow — if you realize partway through registering that someone is missing, add them without leaving the registration window and they'll be selected for you automatically.
Q: I just signed up for my new account and now can't remember my password, can I reset or change it?
A: Of course! On the login screen you can click the 'Log In With Your Email' to have an email with a link to update your password sent directly to you!
If your account was created without an email address — for example, if staff set it up using your mobile phone number — your account completion and create-password links are sent to you by SMS instead. If a setup link has already expired, you can request a new one right from the link's error screen.
Once logged back in, make sure to update your password to something new from Personal details in your account (and save the new password in your browser!).
Q: What is the URL again to access Apex PRD's website?
A: Easy, it's rec.us/apexprd
Q: I just got signed up, now what do I do?
A: Great question! Answer = Anything! Seriously though, you'll want to start exploring Apex PRD's wide variety of programming, facility reservations, bookable courts, parks, activities and more! Note that you might need to wait for a specific date until programs open up, but you can always visit the main page at rec.us/apexprd to see what's available.
For questions or support, reach out to your local parks and recreation department directly.