The Households feature helps you manage activities, bookings, and information for everyone in your family from one account. It is designed to be simple to use and accessible to all users.
This article explains how to add and manage household members.
Adding Household Members
As the account owner, you can add people to your household at any time. This allows you to book activities and manage details for each family member in one place.
You can add household members in two ways:
From the My Profile section of your account
During the booking process when registering for an activity
When adding a household member, you will be asked to provide:
Full name
Date of birth
Optional contact information, such as an email address or phone number
Providing accurate information helps ensure a smooth booking and communication experience.
Video: How to Add or Edit Household Members
A short instructional video is available to guide you through adding or editing household members from your profile.
What the video covers:
Where to find the Households section
How to add a new household member
How to edit existing household member details
The video includes captions for accessibility and can be paused or replayed at any time.
Here's a quick video showing how to add or edit household members from your profile.
Selecting Participants in the Booking Flow
When signing up for a program, be sure to choose the participant from your household who will be attending. This simple step helps streamline the process and ensures that everyone in the household enjoys a personalized experience.
Payment and Communication
When you add new members to your household, all registrations and purchases will use the account owner’s saved payment methods.
At this time:
All notifications, including confirmations and receipts, are sent to the account owner
Household members do not receive separate communications
We are actively working on a future update that will allow household members to opt in to their own communications, such as emails and receipts.
Account Management
Some account details have restricted editing to protect data accuracy.
Please note:
Dates of birth cannot be changed directly by users
If a correction is needed, contact our support team for help
Home address information can only be updated by the account owner
All household members are assumed to:
Live at the same address as the account owner
Share the same residency status as the account owner
These rules help ensure consistent eligibility and pricing across bookings.
Booking Management
Once a booking is made for a household member, you can view and manage it at any time.
To manage bookings:
Go to My Profile
Toggle to the relevant household member
View current bookings or make changes as needed
This makes it easy to keep track of activities for everyone in your household.
Need Help?
If you have questions or need assistance with participant selection, bookings, or account details, our support team is available to help and can guide you through the process.