Managing your reservations, including canceling or modifying bookings, is a straightforward process. Here's what you need to know:
Accessing Your Reservations:
Profile Management: At any time, you can manage your reservations directly from your Rec user profile. Click 'Reservations', then navigate to the section where past and upcoming reservations are listed.
Or, you can click the 'Manage Booking' button at the bottom of all your booking confirmation emails from Rec.
Cancellation Option: For upcoming reservations, you'll have the option to cancel the booking if needed.
Cancellation Process:
Refund Policy: When you cancel a reservation, the refund process is determined by the policy of the Parks and Recreation department managing the court and location. There may also be a refund transaction charge, as processing purchases and refunds incurs a transaction fee by our payment processor.
Confirmation Email: After canceling a reservation, you will receive an email confirming that the cancellation has been completed.
Refund Processing: If you qualify for a refund and the organization you booked with permits automatic refunds, you can expect to see the refund appear on your original form of payment within 3-5 days after processing.
Contacting the Organization: In some cases, the organization you booked with may require you to contact them directly to issue a refund or receive a credit. If you're unsure about the refund process, refer back to the cancellation and refund policy outlined in your booking confirmation.
To cancel the booking, look for and click the 'Cancel Reservation' button:
Confirm that you agree to the terms of the cancellation policy (this determines if you're eligible for a refund or account credit, depending on the organization):
Your reservation will switch to cancelled and you'll receive an email of the cancellation for your records.
Modifying Reservations:
Changes to Reservations: If you need to modify a reservation, such as changing the date or time of your booking, right now you must cancel your existing booking and create a new reservation
Managing your reservations, whether it's canceling or modifying bookings, is made easy through your user profile. By understanding the cancellation process and refund policies set by the Parks and Recreation department, you can navigate changes to your bookings with confidence.