If you need to cancel or change your court or facility reservation, Rec makes the process simple. Follow the steps below to manage your reservation.

You can manage your reservations at any time from your Rec user profile.

Then use the filter to select from past reservations or rentals:

Waitlist entries appear in Schedule as well. You can open a waitlist entry to see its details and your current position on the list, and you can remove yourself from a waitlist there without contacting the department.

You can also manage your reservation using the Manage Booking button located at the bottom of your Rec booking confirmation emails.

Start with self-service. For eligible court and facility reservations, and for most program and class registrations, you can cancel the booking yourself, either from Schedule in your Rec profile or from the Manage Booking link in your booking confirmation email.

For eligible upcoming reservations you will see a Cancel Reservation option.

Select Cancel Reservation on the booking you want to cancel.

Confirm that you agree to the terms of the cancellation policy. These terms determine whether the cancellation is eligible for a refund or for account credit, based on the policy of the organization that runs the activity:

Your reservation will switch to cancelled and you will receive a confirmation email verifying that the cancellation was successful.

Program and class registrations can usually be cancelled the same way, from Schedule. Before the cancellation goes through you are asked to tick a checkbox confirming that you understand you are giving up your spot and may not receive a refund. Cancelling does not by itself entitle you to money back — whether a refund is issued, and in what form, follows the refund policy of the department that runs the program.

Contact your local parks and recreation department if any of the following apply:

Some organizations also require you to contact them directly to receive a refund or account credit. When a refund is processed, the department can include a note for you in the refund email explaining how the refund was handled, so it is worth reading that email first. If you are unsure how your refund will be handled, review the cancellation and refund policy included in your booking confirmation email, or reach out to your local parks and recreation department directly.

Court and facility reservations cannot be rescheduled by you. Your Parks and Recreation department can often move a facility rental reservation for you, however — staff can reschedule it to a different date or time, or reassign it to a different site, with conflict checking and any price difference reconciled. Ask your department before cancelling, since cancelling and rebooking is no longer the only option.

Program and class registrations are different. Your Parks and Recreation department can usually move an existing registration to a different section, session or date without you cancelling and registering again — including moving several participants at once, or fixing a registration made on the wrong household member. Contact your department with the registration you have and the section you would like to move to. See Can I transfer my reservation to someone else? for more detail.

When you cancel a reservation, refunds are governed by the policy of the Parks and Recreation department that runs the activity, court or facility.

That policy also decides where the money goes — whether the refund is returned to your original payment method or issued as account credit in your Rec account. Rec does not set this, and it is not a choice you make at cancellation. For how refunds are processed end to end, see Refund Process.

Fees may reduce the amount you get back. A refund transaction fee charged by our payment processor may apply to card refunds, though the department can choose to refund that processing fee along with the refund. Administrative fees may also be deducted where the organization’s policy allows it.

If your refund is issued as account credit, note that credit can only be used with the organization that issued it — it cannot be transferred to another organization on Rec. See Account Credit: What it is and How to Use It for the full rules.

If your reservation qualifies for a refund and the organization allows automatic refunds, the refund will be issued to your original form of payment. Credit and debit card refunds typically appear within 3 to 5 business days after processing.

Not all refunds go back to a card. Some organizations issue refunds as account credit (available in your Rec account immediately, and usable only with the organization that issued it) or by check through their own finance department. Check refunds follow the city or district’s payment schedule and can take considerably longer — often several weeks.

Because timing depends on how your organization handles refunds, review your organization’s refund policy for specifics. It is included in your booking confirmation email.