How to Request a Refund for a Booking or Reservation
If you need to cancel a booking or reservation and request a refund, Rec and your city partner make the process straightforward.
Step 1: Check the Refund Policy for Your City
Each city has its own refund policy. You can find the policy:
On your booking receipt, or
In the confirmation email you received when booking.
Common rules include:
Refund requests usually must be made a certain number of days before the class or reservation.
Some cities allow refunds for extreme weather events.
If a class is canceled by the coach and not rescheduled in time, a refund is issued as account credit.
If a class is canceled by the user, refunds may be subject to administrative fees. For questions or support, reach out to your local parks and recreation department directly.
Step 2: Request a Refund
After confirming your city’s policy:
Log in to your Rec account and request a refund.
Or, reach out to your local parks and recreation department directly.
If the policy allows a refund, they can process it for you.
Special Note: If you're requesting a refund for a court issue (weather, etc) for SF Parks and Recreation Pickleball or Tennis, please read this important refund/cancellation/credit policy located here BEFORE submitting a request.
Refund Processing Details
If your refund request falls within the policy, it can be processed in one of two ways:
Account Credit – Your refund will be added to your Rec account at no extra fee.
Payment Method Refund – Your refund can be returned to your original payment method. A small transaction fee charged by the payment processor may apply.
Some cancellations may also have administrative fees according to Rec platform policies. If applicable, these fees will be deducted from the refund amount.
Timing of Refunds
How quickly you receive your refund depends on the method your organization uses to issue it.
Account credit – Available in your Rec account right away, as soon as the refund is processed.
Credit or debit card – Typically takes 3–5 business days to appear on your statement. This delay is due to your bank’s processing times, not Rec.
Check or other methods – Some organizations issue refunds by check or through their own finance department rather than back to your card. These refunds follow the city or district’s payment schedule and can take considerably longer — often several weeks.
Because timing depends on how your organization handles refunds, please check your organization’s refund policy for specifics. You can find it on your booking receipt or in your booking confirmation email. If the policy isn’t clear about timing, contact your Parks and Recreation department directly — they set the schedule for non-card refunds.
If You Need Assistance
If you believe your refund was not processed correctly or needs further review, reach out to your local parks and recreation department directly. They can review the request and confirm how it will be handled.