A great way to get access to your City or County's parks and recreation activities is to sign up for a membership or pass. If you've got questions about how to find your membership or pass information, we can help!
Membership or Pass?
First up, what's the difference between a membership or a pass? Easy--a pass is limited, usually by time or 'punches', giving you access to a gym, aquatics center or other activity. A membership on the other hand, typically has a much longer usage period, such as a month or year, and gives you access to a wide range of facilities or programs.
Membership Types?
Memberships can come in several different types, from individual (just one person has access) to household (everyone in the household). Depending on the membership you purchase, only one person, or the entire household (everyone in your Rec profile) might get access.
Single-Purchase or Auto-Renewing?
Memberships also come in different types by renewal period. The most common is either a single-purchase (you buy it one time, it expires, then you purchase again). Also very common is the auto-renewing membership (think Netflix) where it renews on your same payment method every time period (usually a month) until you cancel.
To locate all the specifics on your memberships, including what benefits or eligibility you have, head to your Reservations section of your account and click into the 'Memberships and Passes' section.
As you can see below, if you head to your Memberships section of your Rec profile and click into the associated membership, you can view the eligibility details, update your CC
From here, you can view the details on your membership, view your billing/payment history, or, *gasp* cancel your recurring membership.
Selecting to cancel your membership will prompt you to select a reason, and confirm the cancellation.
And, if you have second thoughts about cancelling, you can always 'un-cancel' until the end of your prior renewal period.
Membership Auto-Renewals: Payments, Updates and Inactive/Active
We know that sometimes there might be an issue when attempting to process a membership auto-renewal--maybe the account ran short on funds, the credit card expired, or something else came up, we get it! With Rec, we'll automatically try to process your auto-renewing membership for up to 14 days, during which time your membership will be 'inactive'. Once your membership is renewed successfully, you'll regain full access to your membership privileges. If your membership can't be renewed after 14 days, your membership will be cancelled and you'll need to contact your city or organization again to set up a new membership.
To update your payment method on file, head to your Rec Profile:
head to your Memberships section, and click on the appropriate membership.
Then, under 'Payment Method', click to update your payment method, then click save!
From your memberships section on your Rec profile, you can also view your past payment history, view prior receipts and see details of your membership.
We hope this information about memberships, passes and auto-renewing memberships was helpful!