Understanding Memberships and Passes
A great way to access your city or county’s parks and recreation activities is by signing up for a membership or pass. If you’re unsure how to find your membership or pass information, follow the instructions below.
Membership or Pass?
It’s important to know the difference:
Pass:
Usually limited by time or number of uses (“punches”).
Provides access to specific facilities, such as a gym or aquatics center.
Membership:
Typically lasts for a longer period (monthly or yearly).
Gives access to a wide range of facilities or programs.
Membership Types
Memberships can vary depending on who is included:
Individual: Access for one person.
Household: Access for all members in your household listed in your Rec profile.
Single-Purchase vs Auto-Renewing
Memberships can also differ in how they renew:
Single-Purchase:
Paid one time.
Expires after the set period.
Must be purchased again to continue access.
Auto-Renewing:
Automatically renews on your saved payment method, usually monthly.
Continues until you cancel.
Accessing Your Membership Details
To see the specifics of your membership or pass, including benefits and eligibility:
Sign in to your account.
Navigate to the Reservations section.
Select “Memberships and Passes”.
Click into the associated membership or pass to view:
Eligibility details
Payment method (update your credit card if needed)
Benefits included with your membership
Managing Your Membership
Once you click into your membership, you can:
View membership details – check your eligibility and benefits.
View billing or payment history – review past payments.
Cancel a recurring membership – if needed.
How to Cancel a Membership
If you choose to cancel your recurring membership:
Select “Cancel Membership”.
Choose a reason for cancellation from the options provided.
Confirm your cancellation by selecting “Confirm”.
Once confirmed, your membership will stop renewing at the end of the current billing period.
Reversing a Cancellation
If you change your mind after canceling a membership:
You can “Un-cancel” your membership at any time before the end of your current billing period.
Doing so will reactivate your membership and prevent it from expiring at the end of the renewal period.
Membership Auto-Renewals: Payments, Updates, and Status
Sometimes a membership auto-renewal may not process successfully. This can happen for several reasons, such as:
Insufficient funds in your account
An expired credit card
Other payment issues
With Rec, we automatically retry processing your auto-renewing membership for up to 14 days.
During this period, your membership status will show as Inactive.
Once payment is successfully processed, your membership will return to Active, and you will regain full access to all membership privileges.
If the membership cannot be renewed after 14 days, it will be canceled. You will need to contact your city or organization to set up a new membership.
Updating Your Payment Method
If your auto-renewal fails or you need to update your payment information, follow these steps:
Sign in to your Rec Profile.
Navigate to the Memberships section.
Select the membership you want to update.
Under Payment Method, select the option to update your payment method.
Enter your new payment information and select Save.
Your updated payment method will be used for future auto-renewals.
Viewing Your Membership History
From the Memberships section of your Rec profile, you can also:
View past payment history – see all previous transactions.
Access prior receipts – download or review receipts for your records.
See membership details – check eligibility, benefits, and other important information.
Summary
We hope this guide has been helpful in explaining:
Memberships and passes – what they are and how they differ.
Membership types and renewal options – individual vs household, single-purchase vs auto-renewing.
Managing your membership – updating payment methods, canceling or un-canceling, and auto-renewals.
Reservations and payments – paying invoices, completing bookings, and verification codes.
With this information, you should be able to manage your memberships, passes, and reservations confidently and securely.