Looking to book a court reservation or register for a program and want to use your account credit? We can help! Use the guide below to learn how to apply an account credit.
Log into your Rec account: Go to https://www.rec.us and sign in.
Go to the program/session you want to book: Search for the activity or facility you’re interested in.
Add the item to your cart and proceed to checkout:
Check the box - “apply eligible credits”
If you believe there’s a credit on your account but don’t see how to apply it:
Check your receipts or email for a confirmation of the credit being issued.
Contact Rec support via the Help Center or email: support@rec.us (they can verify the credit balance on your account).
Go to your profile, click on the account credit link to view how much credit you have for your particular city/organization.
Special Note: Whether you receive a refund or an account credit depends on the policies of the specific Parks & Recreation department or organization running the activity, not Rec itself. Some cities provide account credits for future bookings instead of issuing refunds to your card.
Also, account credit is specific to the organization/city/county that issued the credit–so if you have an account credit at City A, it’s not usable at City B due to account purposes. Thanks!