If you have account credit from a previous refund, you can use it to pay for eligible reservations or program registrations. This guide explains how to apply your account credit and what to do if you do not see it available.
Step 1: Sign in to Your Rec Account
Visit https://www.rec.us and sign in.
Step 2: Select a Program or Reservation
Search for the program, session, or facility you want to book.
Step 3: Add the Item to Your Cart
Add the selected item to your cart and proceed to checkout.
Step 4: Apply Your Account Credit
During checkout, locate and select the checkbox labeled "Apply eligible credits." If available, your account credit will be applied to your total. Credit also applies when you pay for several orders together in one checkout.
Check the box — "apply eligible credits"
If you do not see your credit
If you believe there's a credit on your account but don't see how to apply it:
Check your receipts or email for a confirmation of the credit being issued.
Open your account menu and go to Payments to view how much credit you have for your particular city or organization.
For questions or support, reach out to your local parks and recreation department directly — they can see a full credit history with dates and notes, so they can explain when a credit was added and why, not just confirm the balance on your account.
Important Information About Refunds and Account Credits
Whether you receive a refund to your original payment method or an account credit depends on the policies of the specific Parks & Recreation department or organization running the activity — not on Rec itself, and it is not a choice you make at cancellation.
Some cities issue account credits for future bookings instead of returning funds to your original payment method. For the full refund process, see Refund Process.
Account Credit Limitations
Account credits are issued by a specific organization, city, or county.
Credits can only be used with the organization that issued them.
For example, a credit from City A cannot be used for activities offered by City B.
Each balance is shown with the badge of the organization that issued it, so if your household belongs to more than one organization you can tell your credits apart.