If you have account credit from a previous refund, you can use it to pay for eligible reservations or program registrations. This guide explains how to apply your account credit and what to do if you do not see it available.
Sign in to Your Rec Account
Visit https://www.rec.us and sign in.
Step 2: Select a Program or Reservation
Search for the program, session, or facility you want to book.
Step 3: Add the Item to Your Cart
Add the selected item to your cart and proceed to checkout.
Step 4: Apply Your Account Credit
During checkout, locate and select the checkbox labeled “Apply eligible credits.”
If available, your account credit will be applied to your total.
Check the box - “apply eligible credits”
If you believe there’s a credit on your account but don’t see how to apply it:
Check your receipts or email for a confirmation of the credit being issued.
Contact Rec support via the Help Center or email: support@rec.us (they can verify the credit balance on your account).
Go to your profile, click on the account credit link to view how much credit you have for your particular city/organization.
Important Information About Refunds and Account Credits
Whether you receive a refund or an account credit depends on the policies of the specific Parks & Recreation department or organization running the activity—not on Rec itself.
Some cities issue account credits for future bookings instead of returning funds to your original payment method.
Account Credit Limitations
Account credits are issued by a specific organization, city, or county.
Credits can only be used with the organization that issued them.
For example, a credit from City A cannot be used for activities offered by City B.
Thank you!